We have pulled Layar from the App Store due to crashes – Augmented Reality Browser: Layar
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We have pulled Layar from the App Store due to crashes

By dirk on December 18th 2009

Yesterday Layar v3 was published in the App Store. After a flood of complaints that the app crashes for many users, we’ve decided to remove the app from the store. Sorry, sorry, sorry.

We had issues already since the very first launch of the iPhone app. Unfortunately these issues were due to bad memory management decisions right from the start, something that we could not easily fix without completely re-engineering the app. There is some old code in there that is buggy and we don’t know exactly where the bug is. Since the app worked fine for 80% of the users (and on all our testing devices), we decided to move on to v3 before we would rebuild the framework of our app. We’ve tested v3 thoroughly internally and did not have any issues with crashes when submitting to the App Store. In fact, we still cannot reproduce the crashes that many of our users are reporting right now.

The percentage of users with crashes has grown too much with the launch of v3 to justify keeping the app online. We don’t want our users to be confronted with an app that is unusable due to systematic crashes. We take great pride in our product and are very serious about delivering high quality to our users and our developer community. We’ve already started re-engeneering the app, but this won’t be finished in a matter of days, rather a matter of weeks.

Our sincere apologies to our developers who put a lot of effort into making great content for Layar v3 that can now only be viewed on Android. We are proud of the layers you made and we will put all our efforts into making them available on the iPhone as soon as possible.

Dirk Groten
CTO Layar

63 comments

  • By Joe on December 18th 2009 at 8:06 pm

    Another reason people should leave the IPhone and get Android!

  • By Layar uit de App Store gehaald na crash-problemen - iPhone - iPhoneclub.nl on December 18th 2009 at 8:33 pm

    [...] Via: Blog Layar [...]

  • By RG on December 18th 2009 at 9:03 pm

    Thanks for your honesty. I look forward to a fixed version hopefully soon

  • By Michael on December 18th 2009 at 9:26 pm

    Interested to see this app arrive in Windows market place for Windows phones. Good luck with rewriting the iphone app

  • By jdpower on December 18th 2009 at 9:39 pm

    the second vowel in engineering is ‘i’

  • By Drew on December 18th 2009 at 9:58 pm

    The Droid version still won’t let me log into a layer: I log in, go back to layar, and it’s as if I never logged in. Nor are any settings (like distance) preserved. Also, layer overlays will vanish if I go to the settings and then back to the camera view. No crashes per se, but the basic functionality isn’t really working.

  • By Drew on December 18th 2009 at 10:02 pm

    Oh: two other problems: when something like a tweet is set literally on my position (which happens a lot when imperfect location information defaults things to the exact same coordinates), the screen is basically covered up by the nearby item.

    Also, there’s no way to disable the default settings for screen turning off while you look around, meaning the droid will go into lock mode while you are looking (but not yet interacting).

  • By Peter on December 18th 2009 at 11:09 pm

    Will the V2 still be available on the App store? That would be good enough for our purposes right now at least.

  • By Richard R on December 18th 2009 at 11:40 pm

    Good luck guys.

  • By Eric on December 19th 2009 at 2:23 am

    No one will remember if the app was late.
    Everyone will remember if the app was unreliable.
    I appreciate your candor and commitment to quality.

  • By James Standen on December 19th 2009 at 5:25 am

    Good for you to be open and address the issue with integrity and Transparency.

    Best of luck.

  • By dennis on December 19th 2009 at 6:46 am

    we all love layars and I personally appreciate your dedication to quality. you won’t find me complaining about time. please fix and update when ready, I’ll be waitng patiently to see this awesome app again :) happy holidays~ from Korea

  • By Beta Alfa » Blog Archive » Noterat 2009-12-19 on December 19th 2009 at 7:01 am

    [...] We haved pulled Layar from the App Store- Skulle uppdatera Layar idag. Plötsligt var den borta från App Store. This is why. [...]

  • By Layar Pulled From App Store, Bad News for Augmented Reality - Partytow on December 19th 2009 at 9:55 am

    [...] company behind the much-hyped Layar Augmented Reality browser has decided to withdraw its iPhone app from the iTunes App Store due to repeated crashes reported by users. Layar had been the most eagerly anticipated entrant yet [...]

  • By Layar Pulled From App Store, Bad News for Augmented Reality :Xero Wire on December 20th 2009 at 1:47 pm

    [...] company behind the much-hyped Layar Augmented Reality browser has decided to withdraw its iPhone app from the iTunes App Store due to repeated crashes reported by users. Layar had been the most eagerly anticipated entrant yet [...]

  • By Merry Weekly Linkfest « Games Alfresco on December 20th 2009 at 9:40 pm

    [...] awards. Wikitude won the browsers category, but which participitant won the Chumby? Layar had to withdraw Layar 3.0 from the appstore. Thomas Carpenter has a listing of the worst AR uses this year. A good use is to [...]

  • By inomy's me2DAY on December 21st 2009 at 10:46 am

    뽕기의 …

    Layar가 US App Store에서 사라졌길래 Layar 블로그에 가보니 이런 일이.. 아놔;…

  • By Ronald Boyd on December 21st 2009 at 11:49 pm

    I, too, appreciate your honesty in updating us about the app. Although v3.0 got rid of my issue with false reading of out-of-memory, it introduced another quirk having to do with the distances that it displayed for search results found, so I look forward to the revamped version.

  • By Jon on December 23rd 2009 at 11:27 pm

    Put it back on line with a warning.. I don’t mind resetting my iPhone occasionally because of a product, if the product is good enough to warrant my attention..

    Oh.. i guess I’ve been using Windows too long.

  • By Dirk de Kok on December 24th 2009 at 2:59 pm

    honest and only action you could take.

    it’s time Apple gives us some way of doing proper beta testing of our iPhone apps. Now its all (the world including Apple) or nothing (yourself and max 100 testers with a horrendous distribution method called Ad Hoc provisioning).

    We need a beta store!

  • By Augmented Reality Year in Review – 2009 « The Future Digital Life on December 28th 2009 at 3:25 pm

    [...] * While Layar has since pulled the app from the app store and had to issue and apology, the version 3.0 still holds lots of [...]

  • By Rico on December 28th 2009 at 4:07 pm

    Have you news ? When Layar will come back please ?
    It’s a very good app !

  • By NoMeursy on January 3rd 2010 at 3:36 pm

    Finally a software developer that’s puts quality first.
    Saw this app on an iPhone and now that I own a iPhone myself, the first app that I wanted to install was layar, but it’s not available (for good reasons.)
    If there is a mailing list to announce the new release, please put me on it.

  • By Shark on January 4th 2010 at 8:51 pm

    Come on guys check your spelling! You have a typo in your header!

    Looking forward to downloading layar.

  • By Layar 3.0 Augmented Reality App removed from iPhone App Store | Augment Pro on January 5th 2010 at 4:24 am

    [...] facing after an initial launch. According to the Dirk Groten the CTO of Layar he mentioned on their blog post:We had issues already since the very first launch of the iPhone app. Unfortunately these issues [...]

  • By Denise on January 6th 2010 at 1:44 am

    Thanks for being so responsible. I look forward to the app when it is available!

  • By SinGoon on January 6th 2010 at 7:08 am

    I’m looking forward to release a Layar app..
    please come back~~~~~

    ToT /~~

  • By Singoon on January 6th 2010 at 7:11 am

    I’m looking forward to release the Layar app..
    Please come back..

    ToT /~~

  • By nono on January 6th 2010 at 7:15 am

    I’m looking forward to release the Layar app..
    Please come back..

    ToT /~~

  • By Bart van Poll on January 7th 2010 at 9:42 am

    That’s very bad news! We have just bought an iPhone 3GS especially for the Spotted by Locals app we have developed…

    Hope it will up again soon!

  • By Mark Johnson on January 8th 2010 at 9:02 pm

    Have you been testing on different versions of the iPhone OS? Memory management rules are the same in all, but internals behave differently, so memory bugs can show up on one and not another. Also, delayed execution objects (NSTimer, NSInvocation) don’t retain what they call back to. If a view controller is popped from the navigation stack but a timer of invocation is still pending then it will crash when it goes off. You won’t spot these testing on wifi in your lab. Test on 3G and edge, so that the network delays mean sometimes you navigate away before delayed invocations go off.

  • By Feed2Flash » App Architecture Guides on January 10th 2010 at 2:49 am

    [...] content layer (for Layar Reality Browser)By: archINFORMCost: Unknown (Layar pulled from App Store due to crashes)Description: "[In Layar a] real­time camera view is over­layed [sic] by related meta [...]

  • By Dan on January 12th 2010 at 9:31 am

    Refreshingly honest and upfront.
    Can’t wait to get my hands on the new version – as long as it doesn’t disappoint. Take your time, get it right and enjoy the praise.

  • By nanoSin on January 12th 2010 at 3:53 pm

    Please come back~~!! iPhone ver…

    ToT

  • By Kim on January 12th 2010 at 4:00 pm

    언제 다시 나오나요?
    When does it be re-launched in Apple Store?

  • By Things in the Wild: Noticings Layar | booktwo.org on January 13th 2010 at 2:18 pm

    [...] Layar is not currently available for the iPhone, unless you downloaded it before they pulled the current version from the App Store. It should be back soon. Android users can get it from the [...]

  • By Bryan on January 13th 2010 at 6:12 pm

    OK- so when is this coming back? It has been quite some time- give us an update Layar folks!

  • By Alistair Lowe on January 15th 2010 at 12:30 pm

    Yes please come back, I formatted my iPhone and have lost my existing 3.0 app that never once crashed!

    I’m wanting to do demonstrations of layars for some of my students.

  • By ash on January 15th 2010 at 6:54 pm

    Any date of an estimated rerelease yet?

  • By Alex Jones on January 15th 2010 at 11:48 pm

    When will Layar be available in the uk

  • By Steve on January 16th 2010 at 7:33 pm

    3.0 has never once crashed for me on my 3GS

  • By Erik on January 17th 2010 at 8:01 pm

    As much as I understand your decision to go for quality, I really miss this app after receiving a new Iphone. Please bring it back to us Apple-users!

  • By gerry on January 18th 2010 at 9:52 pm

    Please bring it back, buggy or not. I’ll put up with crashes until you fix it up.

  • By Raphael Caixeta on January 21st 2010 at 1:41 am

    The main crash that happened occurred when you chose an layer, and clicked on the “layers” button to go back to viewing available layers, it would automatically crash then.

  • By Amazing iPhone » 7 Best Augmented Reality Apps for iPhone on January 22nd 2010 at 6:31 am

    [...] Layar Reality Browser [...]

  • By chris on January 22nd 2010 at 11:25 pm

    Why there is no information in Apple’s app store that Layar would come back?

  • By Paul Mackenzie Ross on January 26th 2010 at 2:28 pm

    Any idea when the iPhone ver of Layar may be resurrected? I would also be happy to run a buggy version until you get it fixed, maybe it would help identify where the issues are?! :)

  • By Maurice on January 26th 2010 at 4:30 pm

    Please make sure you also read the following post

    http://layar.com/layar-will-be-back-on-the-iphone-soon/

  • By geerz on February 3rd 2010 at 10:45 pm

    I wonder what influence on Layar reliability has fact of jailbreaking. It would be unfair if reports from jailbroken phones caused that application was withdrawn…

  • By Lars on February 4th 2010 at 5:24 pm

    Can’t you just re-launch it with a beta stamp? If 80% of users are happy I think it would be the right move.
    Thanks,
    Lars

  • By Steve Nimmons on February 8th 2010 at 12:01 am

    That’s a pity, but I look forward to the fix and new releases for iPhone. Very interested in having a look at the new developments…

  • By Prost on February 8th 2010 at 11:17 am

    I was wondering when Layar will be givin’ a second chance in Februari. Just less than 3 weeks to go in Feb.

  • By Tom on February 9th 2010 at 11:30 pm

    Any updates on when the iPhone version will be availbale?

  • By Nicky on February 10th 2010 at 9:46 am

    End of February is coming quickly but there is no news about the new version. I hope it was already submitted to the App Store.

  • By Merry Weekly Linkfest | Augmented Reality on February 10th 2010 at 6:57 pm

    [...] awards. Wikitude won the browsers category, but which participitant won the Chumby? Layar had to withdraw Layar 3.0 from the appstore. Thomas Carpenter has a listing of the worst AR uses this year. A good use is to [...]

  • By Chris on February 10th 2010 at 9:33 pm

    Guys, just checking to see when Layar will be re-released for the iphone? I was bragging to my buddies about it, went to show them, and it was gone.

  • By KennyYu on February 12th 2010 at 4:53 am

    Great American’s spirit; doesn’t cover things up. Looking forward to see it available in App Store…

  • By Tim on February 12th 2010 at 6:47 pm

    I don’t see many developers with this kind of honesty. I will be back for the new release. And keep this attitude up!

  • By MCG on February 12th 2010 at 8:14 pm

    @KennyYu
    Is that a joke? These people are Dutch, it’s a dutch product.

  • By Kile Ozier on February 13th 2010 at 12:12 am

    Hey, Layar is working fine for me – I’ve had it on my iPhone for three or four months – I work at the apple store, and all the other specialists covet this app; it’s fantastic….no problems, yet…beats hell outta yelp or pretty much any other search app….

  • By paul r on February 14th 2010 at 9:50 pm

    Layar has been my favourite iPhone App for 4 months, and I often showed it off to my mates. To them it was one of the temptations to get an iPhone!
    then i went and deleted a load of stuff by mistake, and now can’t get it back!!
    please fix it quick

  • By raimo on February 14th 2010 at 10:25 pm

    Just wanted to let you all know that we are on schedule and hope to release the app end of the month. Thanks for your patience.

  • By Realidad aumentada (RA)/Augment reality aplicada al vídeo (I) | Soñar Despierto on February 15th 2010 at 6:27 am

    [...] la posibilidad de enseñarle a través de un teléfono móvil con una aplicación como Layar para iPhone o Android la información de los lugares que visitemos. Tan solo debemos de dirigir con la cámara [...]

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